OnArk Support

Welcome to the OnArk help center. Find answers by topic below, or use the search bar at the top of the page.

Need to talk to someone? Use the Contact link above or email support@onark.app.

Getting Started

New to OnArk? Start here.

Getting Started with OnArk — Sign up, create your church account, and choose a subscription plan.

Guest Experience — What your guests see and do when they take a class — no account required.

Building Classes

Classes — Create, publish, share, and manage your classes.

Sections Overview — Every section type explained and how to add, reorder, or delete them.

Text Sections — Add written content, links, and formatting.

Video Sections — Embed YouTube videos and add timed prompts that pause the video.

Form Sections — Collect information from guests with text fields, dropdowns, checkboxes, file uploads, and more.

Test Sections — Spiritual Gifts, DISC, and Enneagram assessments built in.

Branch Sections — Route guests to different content based on their choice.

Check-In Sections — How guests enter their email to start a class.

Completion Sections — End-of-class screens with optional next steps.

Automations & Integrations

Automations — Automatically send emails or push data to Planning Center when a guest completes a section.

Church Settings — Connect Planning Center (PCO), set your church URL, and manage your live chat embed.

Guests & Data

Guests — Browse all guests, view their responses and assessment results, and filter by class.

Reports & Analytics — Track check-ins over time and generate custom reports.

Church Management

Ministries — Set up ministry teams and link them to assessment results so guests get matched suggestions.

Team Management — Invite staff and volunteers to your OnArk account and manage their access.

Branding — Upload your logo and icon, and customize your church's colors.

Account & Billing

Billing — Subscription plans, check-in limits, upgrades, and the billing portal.

Profile — Update your name, email address, or password.

Glossary