Team Management
What Is the Team Page?
The Team page lets you manage who has admin access to your church's OnArk account. You can invite new team members, see who is currently on your team, and remove people who no longer need access.
Navigate to Admin → Team to access this page.
Team Roles
Every team member has one of three roles:
| Role | Description |
|---|---|
| Owner | Full access to everything, including billing and team management. There is one Owner per church (the person who created the account). |
| Editor | Can create and edit classes, view guests and reports, and manage most settings. Cannot manage billing or remove other team members. |
| Viewer | Read-only access. Can view classes, guests, and reports but cannot make changes. |
Note: The Owner is always the person who originally created the church account.
Viewing Your Team
The Team page shows a grid of cards — one for each team member. Each card displays: • An icon
• The person's name (or "Pending" if they have not yet accepted their invitation)
• Their email address
• Their role
Inviting a Team Member
1. Go to Admin → Team.
2. Click "Add Team Member".
3. Enter the person's email address in the modal.
4. Click "Send Invite".
An invitation email is sent to that address. The invited person clicks the link in the email, sets their name and password, and is added to your team.
Until the invite is accepted, their card shows "Pending" as their name.
Removing a Team Member
1. Go to Admin → Team.
2. Find the team member's card.
3. Click "Remove from Team" (the delete icon on their card).
4. Confirm the removal in the dialog that appears: "Are you sure you want to delete this user?"
The person is immediately removed and loses access to the church account.
Restrictions: • Only the Owner can remove team members.
• The Owner cannot remove themselves.
• If there is only one person on the team, the remove button is hidden.
Common Questions
Can I change someone's role after they join? Role changes are not currently managed through the Team page UI. Contact support if you need to change a team member's role.
How many team members can I add? There is no enforced limit on team members. You can invite as many people as your church needs.
What happens to classes and guests if I remove a team member? Removing a team member only revokes their access. All classes, guests, and data remain intact.
Can an invited person join without clicking the email link? No. Team members must accept the invitation via the link in the invitation email. They cannot log in with a password until they have completed the acceptance process.
Can the same email address be on multiple church accounts? Yes. A user with one email address can be a member of multiple church accounts. They log in with the same credentials and can switch between churches if they are on more than one.
Can I resend an invitation? If an invitation was not received, try inviting the same email address again. A new invite will be sent.
Team invite link doesn't work — nothing happens when I click it. Delete the invitation in Teams and resend it. If it still fails, the email client may be stripping the link from the button — have the recipient forward the invite email to support@onark.app so we can resend or fix the link. Alternatively, try from a different email address or device to rule out inbox-specific issues.
"Ministry team member" vs. team admin — what's the difference? "Ministry team" in the course content (e.g. suggested teams, leader notifications) refers to roles/teams in your class data, not app logins. For app access, each admin gets their own login — invite them via the Teams page. So: content "ministry team" = data in your course; app "team" = admins with their own accounts.
We're multisite. How do we manage multiple campuses? Two common approaches: (1) Each campus gets its own OnArk account and subscription — the same person can be an admin of multiple churches and switch between them using the church selector in the top left. (2) One account with a campus question (e.g. a dropdown) in your form, and automations to notify the right campus leader based on the answer. We don't currently support duplicating courses between church accounts.